Bernardo M. Villegas
Recent Articles
What About a Spiritual Retreat?
published: Nov 08, 2022

Hope for Coconut Farmers (Part 2)
published: Nov 30, 2022


Hope for Coconut Farmers (Part 1)
published: Nov 23, 2022


Great Start for BBM Administration
published: Nov 16, 2022

 
Featured Article
IT-BPM Drives Inclusive Economic Growth (Part 3)

              Although the role of institutes of higher education is indispensable in turning out the talents needed by the new types of skills being demanded by more and more complex forms of IT-BPM services (such as those in data analytics), even more important in the coming five to ten years are short, non-degree courses that will upskill, reskill and retool the 1.4 million workers already employed in the industry and others who have graduated from formal education programs but are either still unemployed or underemployed.   As pointed out by the Everest Group Study conducted for the BPAP, as the usage of alternate channels such as social media, mobile, web, and chat proliferates and experiences enabled by data and analytics becomes the norm, contact centers are taking up the role of customer experience hubs. Furthermore, the traditional contact center model has changed drastically, in the face of COVID-19, accelerating several pre-existing trends with a reinforced push for Artificial Intelligence (AI) and automation, a preference for cloud-based /modernized infrastructure, and an accelerated shift toward the use of self-service solutions such as conversational IVAs and messaging platforms.  As a result, increasingly in the near future, many CC and BP companies in the Philippines believe that the larger share of volume in traditional call centers will come from complex transactions covering the entire extent of service-to-sales activities.

   Featured Books
POSITIVE DIMENSIONS OF POPULATION GROWTH

       The historical trends, empirical findings, and policy updates are discussed in detail in the essays compiled in this book. The most convincing argument that supports the thesis of the book, i.e. that population growth is a poitive factor in attaining sustainable human development, is found in the foreword to the book, which is adopted from an article written by Mr. Roberto de Ocampo, former Finance Secretary of the Philippines and multi-awarded finance official in Asia. Thanks to the continuing growth of the Philippines population, Filipinos are in more than 100 countries all over the world, contributing much-needed foreign echange and purchasing power to the Philippine economy and fostering the human and spiritual development of the most diverse of peoples and cultures on this planet.

   Featured Video
Antigua Forum Interviews 2012

 An interview with Dr. Villegas about the PH economy in Antigua Forum, Universidad Francisco Marroquín, last January 2012. See Link: