Last November 29, 2012, I addressed top executives of call centers from the Asia Pacific region when they gathered at the Marriott Hotel, Newport City Complex, in the annual conference of the Asia Pacific Contact Centre Association Leaders (APPCAL). I talked about the "Geopolitical Issues Confronting the Call Center Industry in Asia-Pacific Region." One of the main points I raised was the contrast between the demographic profiles of Northeast Asia and Southeast Asia (especially Vietnam, Indonesia and the Philippines). Countries like Japan, South Korea, Taiwan and even China are already suffering from the rapid aging of their populations, with the consequent shortage of workers for their call center industries. In contrast, most of the Southeast Asian countries, with the exception of Singapore and Thailand, are still enjoying the "sweet spot" or demographic dividend that confers on them a rising and young population that results in the best of both worlds: they have very attractive consumer markets for investors and abundant manpower for contact centers, catering to both domestic and foreign markets. The Philippines is especially attractive to call centers directed towards foreign markets because of the high level of English proficiency among its young population.